Fierce resistance prevented Trump and Musk from doing even more damage
Brad
Reed for Common Dreams
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| Florida Sen. Rick Scott (R). In 2003, Scott's company was busted for Medicare and Medicaid fraud and paid the largest fine in US history. Despite this, Florida keeps reelecting him. |
The Post, citing both internal documents and
interviews with insiders, reported that the Social
Security Administration (SSA) is “in turmoil” one year into Trump’s
second term, resulting in a customer service system that has “deteriorated.”
The chaos at the SSA started in February when the Trump
administration announced plans to lay off 7,000 SSA employees, or
roughly 12% of the total workforce.
This set off a cascade of events that the Post writes
has left the agency with “record backlogs that have delayed basic services to
millions of customers,” as the remaining SSA workforce has “struggled to
respond to up to 6 million pending cases in its processing centers and 12
million transactions in its field offices.”
The most immediate consequence of the staffing cuts was that
call wait times for Social Security beneficiaries surged to an average of
roughly two-and-a-half hours, which forced the agency to pull workers employed in
other divisions in the department off their jobs.
However, the Post‘s sources said these employees
“were thrown in with minimal training... and found themselves unable to answer
much beyond basic questions.”
One longtime SSA employee told the Post that
management at the agency “offered minimal training and basically threw
[transferred employees] in to sink or swim.”
Although the administration has succeeded in getting call hold times down from their peaks, shuffling so many employees out of their original positions has damaged the SSA in other areas, the Post revealed.
Jordan Harwell, a Montana field office employee who is
president of American Federation of Government Employees (AFGE) Local 4012,
said that workers in his office no longer have the same time they used to have
to process pay stubs, disability claims, and appointment requests because they
are constantly manning the phones.
An anonymous employee in an Indiana field office told
the Post that she has similarly had to let other work pile up
as the administration has emphasized answering phones over everything else.
Among other things, reported the Post, she now
has less time to handle “calls from people asking about decisions in their
cases, claims filed online, and anyone who tries to submit forms to Social
Security—like proof of marriage—through snail mail.”
Also hampering the SSA’s work have been new regulations put
in place by Tesla CEO
Elon Musk’s Department
of Government Efficiency that bar beneficiaries from making changes to
their direct deposit information over the phone, instead requiring them to
either appear in person at a field office or go online.
The Indiana SSA worker told the Post of a
recent case involving a 75-year-old man who recently suffered a major stroke
that left him unable to drive to the local field office to verify information
needed to change his banking information. The man also said he did not have
access to a computer to help him change the information online.
“I had to sit there on the phone and tell this guy, ‘You
have to find someone to come in... or, do you have a relative with a computer
who can help you or something like that?’” the employee said. “He was just
like, ‘No, no, no.’”
Social Security was a regular target for Musk during his
tenure working for the Trump administration, and he repeatedly made
baseless claims that the entire program was riddled with fraud,
even referring to it as “the biggest Ponzi scheme of all
time.”
