Bureaucracy versus medicine
By Dr. Steven Fera for Save Our Health Care
Primary care in this country is at a critical juncture. The
causes are multiple, but government reforms, demands of private payers and
corporate employers, the burden of pre-authorization, and the introduction of
electronic medical record (EMR) systems are all important contributing factors.
To the rescue?
In the 1990s, managed-care plans emerged which greatly increased insurance company profits at the expense of the physician. Hospital executives and entrepreneurs have capitalized by organizing physicians into groups called Accountable Care Organizations, collecting a substantial percentage of collected income. Nowadays, physicians are required to use electronic medical records, which has transformed daily workflow.
In many
cases, patient visits are dominated by time spent engaged in data entry, which
requires searching for the correct medical diagnostic code (currently there are
over 69,000) and billing code, along with including sufficient medical
“information” to qualify for payment. The companies that developed them are
reaping significant profits from hospitals and physician practices. Whether
this enhances quality or simply undermines the doctor-patient relationship
depends on who you ask.
Over the past decade or so, the costs of practice have outpaced increases in reimbursement. Moreover, administrative demands have steered a majority of physicians into employment models, where they have often found that “protocols” and “productivity” were more important metrics than “quality,” leading to both physician and patient dissatisfaction. A rewarding and successful doctor-patient interaction requires time, a luxury many practitioners can no longer afford within the constraints of shorter patient visits.



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